Draft — this document is pending legal review and may change.
1. How refunds work
When you pay for an order, the amount is held on your Zuboost balance until the order is completed. If an order is refunded, the full amount goes back to your balance straight away, so you can use it for another order.
2. Automatic refunds
You are refunded automatically, without having to ask, in these cases:
- The publisher declines the order.
- The publisher does not accept the order within 48 hours.
- The article is not delivered within the agreed turnaround plus a 48-hour tolerance.
3. Before you approve a delivery
After the publisher submits the published URL, you can approve it, request a revision (up to 2) or open a dispute. Our support team reviews disputes using the order messages and evidence from both sides. If a dispute is resolved in your favour, the full amount is refunded to your balance; otherwise the order is completed. If you take no action within 48 hours of delivery, the order is approved automatically.
4. Guarantee claims after completion
If the link is removed within 6 months of completion, you can open a claim on the order page with a description and evidence. The publisher has 7 days to restore the link. If it is not restored, our team decides on the claim and can refund the full amount to your balance. We do not monitor links automatically, so claims are based on your report.
5. Refunds to your card
Refunds of orders paid by card can be sent back to that card within 180 days of the payment, either one by one from your wallet or automatically if you choose that in your wallet settings. Card refunds can take several business days to appear on your statement. Refunds of orders paid by crypto, bank transfer or balance stay on your balance.
6. Platform services
Content writing and managed campaigns are sold directly by Zuboost. Content writing includes up to 2 revisions of the draft. For any other question about a platform service, contact support.
7. When a refund is not possible
- Orders that were approved by you or approved automatically, except through a guarantee claim.
- Amounts that have already been sent back to your card.
- Card refunds after the 180-day window; the amount stays usable on your balance.
8. Questions
For a specific order, use the messages on the order page so the publisher and our support team see the full context. For anything else, write to [email protected].